Importance of Valid Maintenance
- Unlimited support cases. Access to knowledge staff for any issue diagnosis, problem solving and workarounds whenever needed
- Take advantage on the on-going updates. Minor software updates are provided by software principal from time to time to promote smooth running of the computerised system. Customers under maintenance contract will continue to receive such updates
- Priority support. Our customers with annual maintenance will always enjoy prioritised support services whenever they need us
- Minimum downtime. Computerised system under proper maintenance ensures smooth day to day running and mitigate the risk of down time
- Predictable cost of maintenance. Cost for a system and/or data recovery may overweight maintenance fee. Loss of valuable data can be a disaster
- Avoid additional cost and time for reinstatement. When a maintenance contract expires, the customer may require additional services such as system and data audit to ensure the health of the system before any maintenance service reinstatement
- Enjoy discount for major upgrade. Software system may be upgraded to a newer version to improve the usability and for additional functionality. It may be upgraded due to major change in IT environment. Customer with valid maintenance contract is able to enjoy discount for such major version upgrade
